Privacy Policy

Scope and Applicability

This policy applies to information collected through our website, online booking tools, customer portals, and other digital services operated by Verdely. It does not cover third-party services or websites that may be linked from our platform. We provide this policy as a general template and not as legal advice.

Information We Collect

We collect information necessary to provide, improve, and support our services. Typical categories include:

• Contact information: name, email address, postal address, and phone number provided when you book services or contact us.
• Vehicle information: make, model, year, vehicle identification number (VIN), and service history relevant to providing automotive services.
• Transactional data: appointment dates, service orders, invoices, payment method details (note: full payment card data may be processed by third-party payment processors; we retain only limited payment references as required).
• Usage data: device identifiers, IP address, browser type, operating system, pages visited, and interactions with our site for analytics and security.
• Communications: records of correspondence when you contact customer support or receive service notifications.

How We Use Information

We use personal information for legitimate business purposes including:

• Providing, managing, and improving services and appointments.
• Processing payments, invoices, and warranty or service records.
• Communicating about appointments, service reminders, updates, promotions (where consented), and customer service requests.
• Protecting the security of our platform, detecting fraud, and maintaining legal compliance.
• Analyzing and improving user experience and our business operations through aggregated and deidentified data.

Legal Bases for Processing (GDPR)

To the extent applicable, Verdely relies on lawful grounds to process personal data, including:

• Performance of a contract: to provide booked services and fulfill our contractual obligations.
• Legal compliance: to meet regulatory, tax, or safety obligations.
• Legitimate interests: for fraud prevention, improving services, and protecting our customers and property, balanced against individual rights.
• Consent: where required for marketing or optional features; you may withdraw consent at any time.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to operate and secure our platform, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings or any cookie preference tools we provide. Disabling certain cookies may affect functionality of the site or services.

Sharing and Disclosure

We may share personal information in limited circumstances:

• With service providers and partners who perform services on our behalf (payment processors, analytics providers, booking platforms) under confidentiality arrangements.
• With professional advisors, auditors, or legal counsel when necessary to provide services or comply with legal obligations.
• To respond to lawful requests by public authorities, or to protect our rights, property, safety or that of others.
• In connection with a business transfer, merger, or sale of assets; in such case, transferred data will remain subject to this policy unless updated.

Data Retention and Security

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system is completely secure; if a data incident affects you, we will notify you and authorities as required by applicable law.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, such as access, correction, deletion, portability, restriction of processing, and objection. If you wish to exercise any of these rights or request information about our processing, contact us at service@verdely.life. We will verify requests as required and respond in accordance with applicable law.

Children's Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect or retain personal information from minors. If you believe we have collected information from a child, contact us and we will take steps to delete such data.

International Transfers

Personal information may be transferred to, stored, and processed in countries other than your country of residence for operational purposes. When we transfer information internationally, we take steps to ensure appropriate safeguards are in place to protect your information, such as contractual protections or relying on applicable legal mechanisms.

Third-Party Links and Services

Our site may include links to third-party websites and services. This Privacy Policy does not apply to those third parties. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our platform or via direct notification where feasible. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Information

If you have questions or requests regarding privacy, please contact: